Question 1

What is OnShift HQ?

Accepted Answer

OnShift HQ is a workforce operations app for small businesses focused on time and attendance, optional geofencing, tasks, calendar events, team chats, notifications, live labor visibility, reports, employee profiles, and accountability workflows.

Question 2

Who is OnShift HQ for?

Accepted Answer

It is designed for small businesses with employees who work scheduled or active shifts and need a simpler way to coordinate attendance, work, communication, and manager follow-up.

Question 3

Do managers and employees use separate apps?

Accepted Answer

No. OnShift HQ uses one app and changes the experience based on role and permissions.

Question 4

Is OnShift HQ mobile friendly?

Accepted Answer

Yes. Employee workflows are mobile-first, and manager views are responsive for desktop, tablet, and phone.

Question 5

Can one company have different roles?

Accepted Answer

Yes. Roles/categories and permissions are part of the design so different employees can have different access and reporting context.

Question 6

Can employees clock in from their phones?

Accepted Answer

Yes, the product is designed for mobile-first clock-in and daily employee use.

Question 7

Can geofencing be disabled?

Accepted Answer

Yes. A company can turn geofencing on or off based on how it wants clock-ins handled.

Question 8

How does geofencing work?

Accepted Answer

Managers can configure a work address and allowed radius. When geofencing is enabled, eligible punches are evaluated against that rule, subject to configured exception handling.

Question 9

Does OnShift HQ track employee location all day?

Accepted Answer

No. OnShift HQ records location context for supported punch events. It is not continuous employee tracking.

Question 10

Can employees take breaks in the app?

Accepted Answer

Yes. The Time workflow includes break start and end states where enabled.

Question 11

What happens if someone forgets to clock in or out?

Accepted Answer

Missed-punch correction workflows can allow a request or manager correction while keeping appropriate audit history.

Question 12

Can managers see late employees?

Accepted Answer

Yes. Attendance rules can surface late arrivals and other enabled attendance events.

Question 13

Can employees see when they were late?

Accepted Answer

Companies can control which attendance information employees can see about themselves.

Question 14

Can I assign recurring tasks?

Accepted Answer

Yes. OnShift HQ supports one-time and recurring work assignments.

Question 15

Can tasks include photos or files?

Accepted Answer

Yes, where attachments are enabled for the task or related communication.

Question 16

Does OnShift HQ have a calendar?

Accepted Answer

Yes. Managers can create events, tag relevant employees, and configure reminders.

Question 17

Can events notify employees?

Accepted Answer

Yes. Relevant attendees receive configured notifications for creation, reminders, and meaningful changes.

Question 18

Does OnShift HQ include team messaging?

Accepted Answer

Yes. The Chats area supports direct messages, channels, announcements, and supported attachments.

Question 19

Can employees upload photos in chat?

Accepted Answer

Yes. Mobile users can take a photo or choose an existing image where permissions allow.

Question 20

Can managers create announcement-only channels?

Accepted Answer

Yes. Channel membership and posting permissions can support manager-only posting.

Question 21

What is the Live Labor Dashboard?

Accepted Answer

It is a manager view designed to show who is currently on the clock, active headcount by role/category, attendance signals, and estimated labor cost.

Question 22

How is estimated labor cost calculated?

Accepted Answer

It uses tracked time and configured hourly or salary assumptions. The result is an estimate for operational visibility, not payroll.

Question 23

Does OnShift HQ process payroll?

Accepted Answer

No. It does not calculate taxes, deductions, benefits, direct deposit, or payroll filings.

Question 24

Can I export reports?

Accepted Answer

Authorized reports support common export options such as CSV and/or PDF where implemented.

Question 25

What reports are available?

Accepted Answer

The approved scope includes hours, attendance, tardies, late break returns, missed punches, and estimated labor reporting with employee/team filters.

Question 26

What is stored in an employee profile?

Accepted Answer

Operational profile information can include role/category, status, manager relationship, pay assumptions for labor estimates, attendance context, and authorized accountability records.

Question 27

Can managers document disciplinary actions?

Accepted Answer

Yes. Employee action logs can use a structured form for reason, category, occurrence/strike number, severity, date, notes, attachments, creator, acknowledgment, and history.

Question 28

Can employees acknowledge an action?

Accepted Answer

Where enabled, acknowledgment can record that the employee received or reviewed the record; it does not necessarily mean agreement.

Question 29

Does OnShift HQ include inventory or POS?

Accepted Answer

No. Inventory, POS, payments, customer CRM, and product/service/job management are outside the product scope.

Question 30

Does OnShift HQ manage PTO or benefits?

Accepted Answer

Not in the current product scope.

Question 31

Can the company control notifications?

Accepted Answer

Yes. Notification behavior is configurable so managers can choose which events matter without overwhelming the team.

Question 32

How do I get started?

Accepted Answer

Start the free trial. The onboarding flow guides your company through team setup, time rules, notifications, and core configuration—no sales call required.

Question 33

How much does OnShift HQ cost?

Accepted Answer

Pricing is displayed on the Pricing page from the current commercial configuration.

Question 34

Can I try it before paying?

Accepted Answer

Yes. OnShift HQ is self-serve: start a free trial, take the product tour, and explore the FAQ and security pages at your own pace.

Questions before you get started?

General

Time & Geofencing

Tasks & Calendar

Chats

Live Labor & Reports

Employee Profiles

Scope & Settings

Pricing & Getting Started

Still have a question?